Refugee Resettlement At A Glance

TWO WEEKS PRIOR TO ARRIVAL

Prepare

Receive word of a family’s arrival date and size from the from the US Conference of Catholic Bishops & begin preparations. Contact any friends or family members.

APARTMENT

Find apartment at a fair market rate, in a safe neighborhood, with access to groceries, schools, transportation and services.

FURNISH

Furnish the apartment with all furniture and household supplies according to the family’s size

DAY OF ARRIVAL

AIRPORT

Pick up the family from the airport. An interpreter or someone who speaks their native language must be present.

GROCERIES

Provide a hot meal the night of arrival and groceries to last a day. Make a follow-up home visit within 24 hours and take the family grocery shopping.

ORIENTATION

Cultural orientation begins on day one. Walk the family through emergency procedure and cultural norms the night of their first arrival.

FIRST 10 DAYS

MEDICAL

Arrange medical appointments for all family members and provide transportation. Children need vaccinations to begin school. Help the family apply for health insurance.

SOCIAL

Help the family apply for social services like cash assistance and food stamps. Obtain work documents: employment authorization and a Social Security card.

BUDGET

Help the refugees sign their lease, register their mailbox, and sign onto utilities. Teach them how to use public transportation. Provide information on budgeting.

LANGUAGE

Enrolled the family in English (ESL)  classes. Most refugees arrive speaking little to no English. Provide interpretation for all appointments.

SCHOOL

Enroll children in school within 30 days. Provide ongoing school support, including educating parents on the US school system, interpretation at parent-teacher meetings, homework help and school supplies.

JOB

Arrange job interviews and ensure that the refugee secures employment.

ENGAGE

Engage donations and volunteers. Connect the refugee with community resources.

CULTURE

Continue cultural orientation over the course of three official sessions and a final assessment. Cultural education and orientation should be ongoing with every interaction.

TWO WEEKS PRIOR TO ARRIVAL

SUPPORT

Provide case management to respond to any unmet needs. Make available counseling services and support.

DIRECTION

Continue providing ELS, transportation, medical case management, transportation, interpretation services, school support, immigration services, cultural orientation.

NETWORK

Remain part of the refugees’ community and a primary contact as any life situations arise. Refugees lack a support system network when they arrive. We are the people they trust.